:root{--blue-50:#eff6ff;--blue-100:#dbeafe;--blue-200:#bfdbfe;--blue-400:#60a5fa;--blue-500:#3b82f6;--blue-600:#2563eb;--blue-700:#1d4ed8;--g0:#fff;--g50:#f8fafc;--g100:#f1f5f9;--g200:#e2e8f0;--g300:#cbd5e1;--g400:#94a3b8;--g500:#64748b;--g600:#475569;--g700:#334155;--g800:#1e293b;--g900:#0f172a;--red-50:#fff1f2;--red-400:#fb7185;--red-500:#f43f5e;--red-600:#e11d48;--amber-50:#fffbeb;--amber-400:#fbbf24;--amber-500:#f59e0b;--amber-600:#d97706;--green-50:#f0fdf4;--green-400:#4ade80;--green-500:#22c55e;--green-600:#16a34a;--purple-50:#fdf4ff;--purple-500:#a855f7;--purple-600:#9333ea;--orange-50:#fff7ed;--orange-500:#f97316;--orange-600:#ea580c;--s-nouveau-bg:#eff6ff;--s-nouveau-fg:#2563eb;--s-ouvert-bg:#fffbeb;--s-ouvert-fg:#b45309;--s-encours-bg:#eff6ff;--s-encours-fg:#1d4ed8;--s-attclient-bg:#fdf4ff;--s-attclient-fg:#7e22ce;--s-attprest-bg:#fff7ed;--s-attprest-fg:#c2410c;--s-resolu-bg:#f0fdf4;--s-resolu-fg:#15803d;--s-ferme-bg:#f8fafc;--s-ferme-fg:#475569;--p-critique-bg:#fff1f2;--p-critique-fg:#e11d48;--p-haute-bg:#fff7ed;--p-haute-fg:#ea580c;--p-normale-bg:#eff6ff;--p-normale-fg:#1d4ed8;--p-basse-bg:#f0fdf4;--p-basse-fg:#15803d;--r-sm:6px;--r-md:10px;--r-lg:14px;--r-xl:20px;--sh-sm:0 1px 3px #0000000f,0 1px 2px #0000000a;--sh-md:0 4px 12px #00000014,0 2px 6px #0000000a;--sh-lg:0 10px 30px #0000001a,0 4px 12px #0000000f;--sh-xl:0 20px 50px #0000001f,0 8px 20px #00000012;--tf:.15s cubic-bezier(.4,0,.2,1);--tn:.25s cubic-bezier(.4,0,.2,1);--ts:.4s cubic-bezier(.4,0,.2,1);--tsp:.35s cubic-bezier(.34,1.56,.64,1)}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{-webkit-font-smoothing:antialiased;font-size:15px}body{background:var(--g50);color:var(--g800);flex-direction:column;height:100vh;font-family:DM Sans,sans-serif;display:flex;overflow:hidden}button{cursor:pointer;background:0 0;border:none;font-family:inherit}input,textarea,select{font-family:inherit}a{color:inherit;text-decoration:none}::-webkit-scrollbar{width:4px;height:4px}::-webkit-scrollbar-thumb{background:var(--g200);border-radius:2px}#auth-screen{z-index:1000;background:linear-gradient(135deg,var(--g900) 0%,#1a2744 50%,#0d1b3e 100%);transition:opacity 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#ffffff1f;outline:none;padding:13px 16px;font-size:15px}.auth-field input::placeholder{color:#ffffff38}.auth-field input:focus{border-color:var(--blue-500);background:#ffffff1a}.auth-btn{background:var(--blue-600);color:#fff;border-radius:var(--r-md);width:100%;transition:all var(--tf);margin-top:8px;padding:14px;font-size:15px;font-weight:600;position:relative;overflow:hidden}.auth-btn:hover{background:var(--blue-700);box-shadow:0 4px 16px #2563eb66}.auth-btn:active{transform:scale(.98)}.auth-err{border-radius:var(--r-sm);color:#fda4af;background:#f43f5e1f;border:1px solid #f43f5e40;margin-top:14px;padding:12px 16px;font-size:13px;display:none}#header{background:var(--g0);border-bottom:1px solid var(--g200);z-index:100;height:58px;min-height:58px;box-shadow:0 1px 0 var(--g200);align-items:center;gap:0;padding:0 20px;display:flex}#app{opacity:0;transition:opacity 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8px);right:0;overflow:hidden;transform:translateY(-8px)scale(.97)}.dropdown.open{opacity:1;pointer-events:all;transform:translateY(0)scale(1)}.dd-item{color:var(--g700);transition:background var(--tf);cursor:pointer;white-space:nowrap;align-items:center;gap:10px;padding:11px 16px;font-size:13px;display:flex}.dd-item:hover{background:var(--g50)}.dd-item.danger{color:var(--red-600)}.dd-item svg{opacity:.6;width:14px;height:14px}.dd-sep{background:var(--g100);height:1px}.notif-dd{width:340px}.notif-dd-hdr{border-bottom:1px solid var(--g100);justify-content:space-between;align-items:center;padding:13px 16px 11px;display:flex}.notif-dd-title{color:var(--g800);font-size:13px;font-weight:600}.notif-empty{text-align:center;color:var(--g400);padding:28px 16px;font-size:13px}.notif-item{border-bottom:1px solid var(--g50);cursor:pointer;transition:background var(--tf);gap:11px;padding:11px 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svg{flex-shrink:0;width:16px;height:16px}.sb-item:hover{background:var(--g100);color:var(--g800)}.sb-item.on{background:var(--blue-50);color:var(--blue-700);font-weight:600}.sb-item.on svg{stroke:var(--blue-600)}.sb-badge{background:var(--blue-100);color:var(--blue-700);border-radius:20px;margin-left:auto;padding:1px 7px;font-size:11px;font-weight:700}.sb-badge.red{color:var(--red-600);background:#fee2e2}.sb-div{background:var(--g100);height:1px;margin:10px 0}.sb-stat-row{border-radius:var(--r-sm);cursor:pointer;transition:background var(--tf);justify-content:space-between;align-items:center;padding:6px 8px;display:flex}.sb-stat-row:hover{background:var(--g50)}.sb-stat-label{color:var(--g600);align-items:center;gap:7px;font-size:12px;display:flex}.sb-stat-dot{border-radius:50%;flex-shrink:0;width:6px;height:6px}.sb-stat-val{font-family:Outfit,sans-serif;font-size:13px;font-weight:700}.sb-help{background:var(--blue-50);border-radius:var(--r-lg);border:1px solid var(--blue-100);margin-top:auto;padding:13px}.sb-help-title{color:var(--g800);margin-bottom:3px;font-size:13px;font-weight:600}.sb-help-text{color:var(--g500);margin-bottom:11px;font-size:12px;line-height:1.5}.sb-help-btn{background:var(--blue-600);color:#fff;border-radius:var(--r-sm);width:100%;transition:all var(--tf);justify-content:center;align-items:center;gap:6px;padding:8px;font-size:12px;font-weight:600;display:flex}.sb-help-btn:hover{background:var(--blue-700)}#main{flex:1;display:flex;overflow:hidden}#view-dashboard{flex-direction:column;flex:1;gap:24px;padding:28px 32px;display:none;overflow-y:auto}#view-dashboard.on{display:flex}.dash-title{color:var(--g900);letter-spacing:-.3px;font-family:Outfit,sans-serif;font-size:22px;font-weight:800}.dash-sub{color:var(--g500);margin-top:3px;font-size:13px}.stat-grid{grid-template-columns:repeat(4,1fr);gap:14px;display:grid}.stat-card{background:var(--g0);border:1px solid var(--g200);border-radius:var(--r-lg);transition:all var(--tn);padding:18px 20px;animation:.4s both cardIn;position:relative;overflow:hidden}.stat-card:hover{box-shadow:var(--sh-md);transform:translateY(-2px)}@keyframes cardIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.stat-card-icon{border-radius:var(--r-md);justify-content:center;align-items:center;width:38px;height:38px;margin-bottom:14px;display:flex}.stat-card-icon svg{width:18px;height:18px}.stat-card-val{color:var(--g900);margin-bottom:5px;font-family:Outfit,sans-serif;font-size:28px;font-weight:800;line-height:1}.stat-card-label{color:var(--g500);font-size:12px;font-weight:500}.stat-card-trend{border-radius:20px;padding:3px 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var(--g200);border-radius:var(--r-lg);padding:20px}.dash-card-title{color:var(--g800);justify-content:space-between;align-items:center;margin-bottom:16px;font-family:Outfit,sans-serif;font-size:14px;font-weight:700;display:flex}.dash-card-title span{color:var(--g400);font-family:DM Sans,sans-serif;font-size:12px;font-weight:400}.bar-chart{align-items:flex-end;gap:8px;height:120px;display:flex}.bar-col{flex-direction:column;flex:1;align-items:center;gap:5px;display:flex}.bar-fill{border-radius:4px 4px 0 0;width:100%;min-height:4px;transition:height .6s cubic-bezier(.34,1.56,.64,1)}.bar-label{color:var(--g400);text-align:center;white-space:nowrap;font-size:10px}.bar-val{color:var(--g700);font-family:Outfit,sans-serif;font-size:11px;font-weight:700}.donut-wrap{align-items:center;gap:20px;display:flex}.donut-svg{flex-shrink:0}.donut-legend{flex-direction:column;gap:8px;display:flex}.donut-leg-item{color:var(--g600);align-items:center;gap:8px;font-size:12px;display:flex}.donut-leg-dot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.donut-leg-val{color:var(--g800);margin-left:auto;font-family:Outfit,sans-serif;font-weight:700}.sla-list{flex-direction:column;gap:8px;display:flex}.sla-row{background:var(--g50);border-radius:var(--r-md);transition:all var(--tf);align-items:center;gap:10px;padding:10px 14px;font-size:13px;display:flex}.sla-row:hover{background:var(--g100)}.sla-ref{color:var(--g800);min-width:110px;font-family:Outfit,sans-serif;font-size:12px;font-weight:600}.sla-title{color:var(--g700);text-overflow:ellipsis;white-space:nowrap;flex:1;overflow:hidden}.sla-badge{border-radius:20px;flex-shrink:0;padding:2px 8px;font-size:11px;font-weight:600}.sla-ok{color:#15803d;background:#dcfce7}.sla-warn{color:#b45309;background:#fef3c7}.sla-over{color:#dc2626;background:#fee2e2}.qv-grid{grid-template-columns:repeat(3,1fr);gap:10px;display:grid}.qv-btn{background:var(--g0);border:1px solid var(--g200);border-radius:var(--r-md);color:var(--g700);transition:all var(--tf);justify-content:space-between;align-items:center;padding:12px 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15px;font-size:13px;font-weight:600;display:flex;position:relative;overflow:hidden}.btn-primary:hover{background:var(--blue-700);transform:translateY(-1px);box-shadow:0 4px 14px #2563eb59}.btn-primary:active{transform:scale(.97)}.btn-primary svg{width:13px;height:13px}.search-box{background:var(--g50);border:1px solid var(--g200);border-radius:var(--r-md);transition:all var(--tf);align-items:center;gap:9px;margin-bottom:9px;padding:8px 13px;display:flex}.search-box:focus-within{background:var(--g0);border-color:var(--blue-400);box-shadow:0 0 0 3px #3b82f61a}.search-box svg{width:14px;height:14px;color:var(--g400);flex-shrink:0}.search-box input{color:var(--g800);background:0 0;border:none;outline:none;flex:1;font-size:13px}.search-box input::placeholder{color:var(--g400)}.filter-row{flex-wrap:wrap;gap:5px;display:flex}.fsel{border:1px solid var(--g200);border-radius:var(--r-sm);background:var(--g0);color:var(--g600);cursor:pointer;transition:all var(--tf);outline:none;padding:5px 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cardIn;overflow:hidden;transform:translateY(10px)}.tcard:hover{border-color:var(--g300);box-shadow:var(--sh-md);transform:translateY(-2px)!important}.tcard.on{border-color:var(--blue-400);box-shadow:0 0 0 3px #3b82f61f}.tcard-pbar{width:100%;height:3px}.tcard-body{padding:13px 15px}.tcard-top{justify-content:space-between;align-items:flex-start;gap:7px;margin-bottom:5px;display:flex}.tcard-ref{color:var(--g400);margin-bottom:4px;font-family:Outfit,sans-serif;font-size:11px;font-weight:600}.tcard-requester{background:var(--blue-50);border:1px solid var(--blue-100);width:100%;max-width:100%;color:var(--blue-700);border-radius:9px;align-items:center;gap:6px;margin:7px 0 8px;padding:6px 9px;font-size:12px;font-weight:700;line-height:1.25;display:flex}.tcard-requester.is-me{background:var(--green-50);color:var(--green-600);border-color:#bbf7d0}.tcard-requester-label{text-transform:uppercase;letter-spacing:.45px;color:var(--g400);flex-shrink:0;font-size:10px;font-weight:800}.tcard-requester 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